Privacy Notice

1. About this Privacy Notice

This Privacy Notice explains how Solvra Training & Consultancy collects, uses, stores and protects personal information when you:

• visit our website;
• contact us by email, telephone, social media or through our website enquiry form;
• enquire about or purchase our services;
• work with us as a client, associate or professional contact; or
• otherwise communicate or interact with us.

This notice covers our website, business enquiries, services and professional relationships.

2. Who we are

Solvra Training & Consultancy is a trading name of Solvra Projects Ltd, a company registered in England and Wales under company number 13967723.

Registered office:

71–75 Shelton Street

Covent Garden

London

WC2H 9JQ

United Kingdom

For the personal information covered by this Privacy Notice, Solvra Projects Ltd is the controller.

If you have any questions about this Privacy Notice or how we use personal information, you can contact us at:

Email: info@solvratc.uk

3. Personal information we collect

The personal information we collect will depend on how you interact with us and the services involved.

It may include:

• your name and contact details, such as your email address and telephone number;
• your job title, organisation and professional contact details;
• information contained in enquiries, correspondence and communications with us;
• information about your organisation, service, project or professional requirements;
• information needed to prepare proposals, agreements or deliver services;
• payment, invoicing and transaction information;
• information about your interactions with our website;
• technical information such as device, browser and website-usage information;
• your communication or marketing preferences; and
• other information that you choose to provide to us.

Where we undertake commissioned work, we may also receive information relating to service users, staff members, professionals or other individuals where this is relevant and necessary for the work being undertaken.

Depending on the nature of a particular commission, this may occasionally include special category personal information, such as information concerning health, disability, ethnicity or other particularly sensitive matters.

We ask clients and other organisations providing information to us to share only the personal information that is necessary for the agreed purpose.

4. How we collect personal information

We may collect personal information:

• directly from you when you contact or correspond with us;
• through our website enquiry form;
• when you engage us to provide services;
• during meetings, consultations, training or other professional activities;
• through professional networking platforms such as LinkedIn;
• from organisations that commission or work with us;
• from associates, partners or other professionals involved in relevant work;
• from publicly available professional or organisational sources; and
• through our website and the technologies used to operate and analyse it.

Where we receive personal information about another person from a client or commissioning organisation, we expect that organisation to have an appropriate basis for providing the information to us.

5. How we use personal information

We may use personal information to:

• respond to enquiries and communicate with you;
• understand your organisation's needs and discuss potential services;
• prepare proposals, quotations and agreements;
• provide training, consultancy, advisory or other professional services;
• manage client and professional relationships;
• undertake agreed reviews, analysis, research or project work;
• prepare reports, recommendations and other deliverables;
• administer contracts, invoicing and payments;
• maintain appropriate business, project and financial records;
• manage our customer relationship management system;
• improve our services and website;
• protect our systems and information;
• establish, exercise or defend legal rights;
• comply with legal, regulatory, professional and insurance requirements; and
• communicate relevant information about our services where it is appropriate and lawful to do so.

We only use personal information for purposes that are appropriate and relevant to our work.

6. Our lawful bases for using personal information

We will only process personal information where we have an appropriate lawful basis.

Depending on the circumstances, we may rely on:

• Contract – where processing is necessary to enter into or perform an agreement with you.
• Legitimate interests – where processing is necessary for our legitimate business or professional interests and those interests are not overridden by your rights and interests.

This may include responding to business enquiries, managing professional relationships, administering and developing our services, maintaining appropriate records and protecting our business.

• Legal obligation – where we need to process information to comply with a legal or regulatory requirement.
• Consent – where we have asked you to provide a clear choice and you have agreed to the relevant processing. Where we rely on consent, you can withdraw it at any time.

Where special category personal information is processed, we will also identify an appropriate additional condition for processing that information.

The lawful basis that applies will depend on the particular information, purpose and circumstances.

7. Marketing and professional communications

We may occasionally communicate with existing clients, professional contacts or organisations about Solvra Training & Consultancy, our services or information that we reasonably believe may be relevant to them.

Where consent is legally required for a particular type of marketing communication, we will seek the appropriate consent.

You can ask us to stop sending marketing communications at any time by contacting us at info@solvratc.uk.

We will respect your request and may retain limited information on a suppression list to ensure that your preference continues to be honoured.

8. Who we may share personal information with

We do not sell personal information.

Where necessary and appropriate, we may share personal information with organisations or individuals that support our business or the delivery of agreed services.

These may include:

• technology and IT service providers;
• website, hosting, email and customer relationship management providers;
• payment and banking providers;
• accountants, insurers, legal advisers and other professional advisers;
• associates or specialist professionals supporting the delivery of agreed work;
• clients, commissioning organisations or delivery partners where necessary for the relevant service; and
• regulators, courts, law-enforcement bodies or public authorities where disclosure is required or permitted by law.

Our service providers are expected to process personal information only for authorised purposes and to apply appropriate security and confidentiality measures.

9. International transfers

Some of our technology or professional service providers may process or access personal information from countries outside the United Kingdom.

Where this happens, we will take reasonable steps to ensure that an appropriate legal transfer mechanism and safeguards are in place.

These may include:

• UK adequacy regulations;
• approved contractual safeguards; or
• another transfer mechanism permitted under data-protection law.

10. How long we keep personal information

We keep personal information only for as long as it is reasonably required for the purpose for which it was collected, including relevant legal, contractual, accounting and professional requirements.

Our usual retention approach is:

• general enquiries that do not lead to commissioned work will normally be retained for up to 24 months after the last meaningful contact;
• client and professional-partner contact information will be retained while the relationship remains active and subsequently reviewed as part of the relevant business or service records;
• core client and project records, including agreements, proposals, key correspondence, final deliverables, invoices and payment records, will normally be retained for six years after the engagement ends;
• personal information about service users or other third parties received for commissioned work will be retained only for as long as necessary to complete the work, meet the relevant agreement or comply with a legal obligation, after which it will be securely deleted or returned as appropriate;
• marketing information will be retained until you withdraw consent, object or we determine that it is no longer appropriate to retain it;
• limited information may be retained on a suppression list to ensure that a request not to receive marketing is respected; and
• cookie and website-usage information will be retained in accordance with our Cookie Policy and the settings of the relevant technology provider.

We periodically review the information we hold and securely delete or anonymise it when it is no longer required.

11. How we protect personal information

We use proportionate technical and organisational measures intended to protect personal information against:

• unauthorised access;
• accidental loss;
• inappropriate alteration;
• unauthorised disclosure; and
• destruction or misuse.

Measures may include access controls, password protection, appropriate technology safeguards, secure systems, limited access to information and appropriate confidentiality arrangements.

Although no method of electronic storage or transmission can be guaranteed to be completely secure, we take reasonable steps to protect the personal information for which we are responsible.

12. Your data protection rights

Depending on the circumstances and the lawful basis being relied upon, you may have rights in relation to your personal information.

These may include the right to:

• be informed about how your personal information is used;
• request access to the personal information we hold about you;
• ask us to correct inaccurate or incomplete information;
• ask us to delete personal information in certain circumstances;
• ask us to restrict the use of personal information in certain circumstances;
• object to certain uses of your personal information;
• request transfer of certain information in a portable format where applicable; and
• withdraw consent at any time where we rely on consent.

Not all rights apply in every circumstance, and some rights are subject to legal limitations or exemptions.

To exercise a data protection right, please contact us at info@solvratc.uk.

We may need to take reasonable steps to confirm your identity before responding to a request.

13. How to complain

If you have concerns about how we have handled your personal information, we encourage you to contact us first so that we have an opportunity to address your concerns.

You can contact us at info@solvratc.uk.

You also have the right to raise a concern with the Information Commissioner's Office (ICO), the UK's independent data protection regulator.

Information about making a complaint is available on the ICO's website.

14. Automated decision-making

We do not currently use personal information to make decisions about individuals solely by automated means where those decisions produce legal or similarly significant effects.

15. Links to third-party websites

Our website may contain links to websites or services operated by third parties.

We are not responsible for the privacy practices, security or content of third-party websites.

You should review the privacy information provided by the relevant website or service before providing personal information.

16. Changes to this Privacy Notice

We may update this Privacy Notice to reflect changes in:

• our services;
• the technology we use;
• legal or regulatory requirements; or
• the way we collect and use personal information.

Any revised version will be published on this page.

Last updated: 9 August 2026